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Frequently Asked Questions
What does shipping cost?
This varies on where the spiral is being shipped and the weight.
This can range between $200-$400 in the USA and Canada.
Does Safeway Stair offer delivery and
installation?
Yes, in the New England states. Installation ranges between $400
and $800. Deliveries range between $200 to $400.
What do you have to specify when
purchasing a spiral?
Safeway Stair has developed the easiest to use order forms in our Industry that makes
purchasing a spiral quite simple. Basically what we need to know is:
- Finished floor to finished floor height
- Diameter
- Direction (clockwise or counter-clockwise)
Do oak staircases arrive finished?
All staircases arrive unfinished. The choice of wood stain that you choose is a
personal choice that you make. Safeway provides you with oak pieces that you can use
to test different stains.
Are bolts, screws and all different
fasteners are included?
Each Safeway stair is shipped with all bolts, screws and fasteners necessary for
assembly. Each package also includes a detailed assembly manual and extra hardware in the
event you misplace some.
At what point during building
construction should the spiral
be assembled?
Spirals are a complete and finished product. Spirals should be the last
item to assemble.
Can I use a round well opening?
Yes. The same 2" rule applies as with the standard square opening. Also, you
will need to order a special round landing. Call Safeway Stair at (781) 438-4286 for
details on landing options.
I plan to attach the spiral to a
loft, are there any other measurements needed for this application?
Obviously, for a loft application, you do not need a well opening measurement.
However, you should make sure that you have enough room for the entire stair (diameter) at
the location you plan to install it. One easy way of doing this is by marking off an area
on the floor (with masking tape) with the same diameter as the stair.
How long will delivery take and can
I pick up my stair kit?
Safeway Stair ships your spiral stair kit directly to your door. Delivery times
vary anywhere from 10 days to two weeks, with International orders taking slightly longer.
Spiral stairs can also be picked up at our facility in Stoneham.
Are there any special spiral stair
kit ordering considerations I should make for children or pets?
Safeway Stair spirals meet BOCA and UBC requirements, which means that they
come standard with intermediate balusters (in-between spindles), which provide less
than a 4" spacing between verticals. Of course, as with any staircase (straight or
spiral), you should never leave small children unattended on or near it.
How long does assembly take? Do I
need a contractor to help me install the spiral stair?
Installing a stair kit from Safeway Stair is a two-person job. For the typical
do-it-yourselfer, the stairs can be installed without the help of a contractor. We do
recommend, however, that everyone (experienced or not) consult a qualified contractor for
cutting and framing the opening. The contractor will help identify whether any additional
structural support will be required, and he or she can reroute pipes and electric lines.
The typical spiral takes about a day to
assemble. For all stair kits from Safeway Stair, all you will need are basic hand tools
and an electric drill.
Before installing your spiral stair kit, we
recommend that you read through the entire installation manual and watch our video. This
will help you visualize the entire process and identify potential difficulties up front.
You can also reach a Safeway Stair Installation Specialist any day of the week
between 9 EST to 6 EST. Safeway Stair installation specialists carry cell phones and can
usually be reached easily.
Should I use any special finish
on oak staircases?
You must use at least two coats of polyurethane finish within a week of
installing your stair. This will protect the wood from damage.
How will I get my stair through the
door?
Easily, it ships in 5 boxes! A 32" door opening is required. |
